Legal

Privacy Policy

Last updated: 1 August 2026

Ignisdrake Resort & Casino respects the privacy of every guest. This policy explains what personal information we collect, why we collect it, and the choices you have. It is designed to align with the principles of the GDPR and the CCPA.

1. Information We Collect

• Identity & contact data — name, date of birth, government ID details (for age verification), email, phone, and address.
• Reservation data — stay dates, suite and dining preferences, and event attendance.
• Payment data — card details processed through our PCI-DSS compliant provider; we do not store full card numbers on our systems.
• Gaming activity — loyalty tier, play history, and points, where you participate in the Order of the Drake.
• Technical data — IP address, device and browser type, and interactions with this website (see our Cookie Policy).

2. How We Use Your Information

• To fulfil reservations, gaming services, and events you request.
• To verify age and identity and to comply with anti-money-laundering and gaming regulations.
• To personalise your experience and manage loyalty benefits.
• To communicate service updates and, where you have consented, marketing.
• To protect the safety and security of our guests and property.

3. How We Share It

We never sell, rent, lease, or trade your personal information to third-party data brokers. We share data only with trusted service providers acting on our behalf (e.g. payment processors), and with regulators or authorities where required by law.

4. Security

We protect your data using 256-bit SSL/TLS encryption in transit, access controls, and regular security reviews. No system is perfectly secure, but we work continuously to safeguard the information you entrust to us.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your data, to object to processing, and to withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.

6. Data Retention

We keep personal data only as long as necessary for the purposes described here or as required by law and gaming regulations, after which it is securely deleted or anonymised.

7. Contact

For privacy requests, contact our Data Protection Office at privacy@ignisdrake.online.